Junior Manager

We are building a browser-based design tool that looks and feels as good as a native application and has all the additional power and advantages that come from being built upon the web platform. If you’re looking to work at a disruptive company that is building the future of design tools, welcome to Figma. Figma is growing and moving fast. As part of a newly formed Account Management team you will play a critical role in working across sales, product, marketing and growth to drive customer engagement and expansion. Our next team member will have an agile, dynamic mindset, be comfortable embracing change, a true team-player, and love working with our growing footprint of Fortune 1000 customers. What You’ll Do: • Build trust and relationships with a portfolio of customers. Understand their business priorities and current use of Figma to identify new use cases and optimize Figma’s value • Retain our existing customer base by building strong relationships and leveraging in-product analytics • Analyze internal data to understand customer usage, including risks and opportunities. Derive insights, develop strategy, then execute on improving customer engagement and product adoption • Develop new training materials for workshops as needed to ensure an amazing Figma customer experience • Partner closely with product teams to ensure we’re factoring customer feedback in ongoing product development • Negotiate annual contracts with top customers What We Value: • 3-5 years of direct client management experience, ideally in a fast scaling tech company • Track record of building lasting relationships and simultaneously growing multiple accounts for a wide range of customers • A real entrepreneurial mindset and enjoy working in a’fast and furious” environment • Consultative approach; ability to navigate complex business needs and requirements • Experience partnering with technical stakeholders and customers • Exposure to UX/UI design and/or web based, collaborative tools • Comfortable with up to 25% of travel • Additional language(s) other than English is a big + • Startup experience